when we went to get the Rv ,i went up a ladder and scanned the roof , It was still in one of the bays ,so not in any bright light. i told the guy, OK, but lets see what happens in the sunlight.
I went on the roof, and at first it all looked good, until I got to the front. The first eight feet of the roof, had lots of two to four inch bubbles in it. Oh, boy., not good. Why just there??, there we a few around the rest of the roof, but very small ones.
I sent an E-mail to my contact at Colton, with pictures of the roof. He got back to me a little while later, with “I am at a loss for words at seeing this” (Really) and also said he would be contacting Dicor to see how they could help. Dicor is the EPDM roof manufacturer, they supply the rubber roof, glue and all else needed for installation of a roof. My first thought about what he said was , Contact Dicor, for what, the roof is crap again, let’s get it fixed. So i sent an E-mail back to him with “Dicor, Approval or not, we have a big issue here. This has been no fault of our own.” That’s it
In the afternoon i got a call from the “Owner”, he left me a message to call him back. Also on Wednesday I called Dicor direct and left a message for someone to call me back.
I called the owner around eleven or so. I did not know what to expect. He said they were working with Dicor, on this and he thought it was a glue issue. (As you may recall that was also what they said about the first roof failure, which I doubt, in which they did get Dicor to cover everything, even our hotel stay.) I came right back and said, how do you figure that ,it is only on a eight by eight foot area, and you think it was a glue issue. At that point he got into how his team goes by a procedure to put these roofs on and Bla, Bla, Bla. I said wait, either the glue dried or not enough or most likely they didn’t squeegee that area enough. Then I said it shouldn’t matter there is an issue here and it needs to be taken care of. All I heard back was ,we will keep in contact with Dicor on this and get back to you. It was all a bunch of BS, to me, so they can cover there butt, and not admit it may have been there fault . That was the end of that.
About an hour later I got a call from Dicor products. I had left them a message the night before and they called me back. The rep had called me back, and knew who I was and all about the issues. She said that Colton had sent them the new pics etc, and was blaming the glue as the failure. She thought right away after looking at the pics that the roof was not squeegeed enough in that spot. She was however waiting for one of the tech guys to come in and call Colton and go over in detail there method of installation. She also mentioned that it had been twice now that the new fans were not put in (how did she know that, I don’t know) when we asked for them. As we continued to talk, she was pretty much making it clear to me there was a lack of workmanship and communication at the dealer. Before any real decision was to be made she wanted her guy to talk to Colton. I thanked her for her help and asked to be kept in the loop and that was that.
Sa I write this tonight, we have decided not to return to the dealer for any more service. This coming week I have to call the insurance company, to come out and reinspect the Rv to document everything. Call Dicor to see how that turned out. I am also going to call another dealer close by to see if they can come out and do an independent inspection for me and also price out a new roof. Plus a number of other things. So the saga continues.
3 thoughts on “THE GREAT RV DEBACKLE OF 2021 CONTINUES”
Wow. So sorry you are going through this. I have no words.
Keep on pushing for perfection. Lots of finger pointing going on between the companies. Hang in there!
Sorry to hear you are still having problems. I wonder if the manufacture would recommend a shop that has successfully installed their roofing? I see Dicor is located in Elkhart Indiana. Would they install it at their plant? Would be 10 – 12 hour drive for you